Why did my generation fail, and do I get my credits back?

Yes, you get them back. Credits are reserved when a job starts. If it fails on our side, or the model provider refuses it, the credits go straight back to your balance without you asking. Your History page shows every refund.

Common reasons a job fails:

• The provider’s safety filter refused the prompt or an input image. Rephrase, or use a different image.
• An input doesn’t fit the model: a clip that’s too long for a face swap, or a link the importer can’t read.
• Too many generations at once: there’s a limit of 12 a minute per account. Wait a minute and try again.
• The provider had an outage. Trying again a little later usually works.

If a job seems stuck rather than failed, ask your assistant to “check my recent Typeshoot jobs”. Finished work also lands in your library even if the chat lost track of it.