Why did my generation fail, and do I get my credits back?
Failed jobs are refunded automatically. Here is why a generation can fail and what to try next.
How much does a 5, 10 or 15-second AI video cost?
Credits for a 5, 10 and 15-second clip on every video model at its default resolution, from the live price list.
Do credits expire? Can I get a refund?
Credits never expire. Unused credits from a pack can be refunded within 14 days.
How do I get the 100 free credits?
New accounts get 100 free credits after confirming their email address, once per real inbox. No card needed.
How do I use my own photos and videos?
Attach a file in the chat and Typeshoot uploads it privately. Uploads are deleted after use; the results stay in your library.
Where do my images and videos go?
Every output is saved to your library, and you can ask your assistant to find and reuse anything you made before.
How do I keep everything on brand?
Save a brand kit once (logo, colours, fonts, tone) and every image and video uses it.
What are the rules for face swaps?
You can only use your own face or the face of someone who agreed. No minors and no public figures. Results are labelled as AI.
How do I spend fewer credits on video?
Draft at low resolution on a cheap model, pick the take you like, and render only that one at full quality.
Which video model should I use?
Let your assistant ask the model advisor, or use this rule of thumb: the default for most jobs, a cheap model for drafts, a premium one for final hero shots.
My assistant can’t connect to Typeshoot
Fixes for the usual connection problems: the wrong URL, an expired sign-in, or a local address the assistant can’t reach.
Are Typeshoot files labelled as AI-generated?
Every image and video carries an “AI-generated with Typeshoot” note in its metadata, and face swaps also get a visible label.
How do I delete my account and files?
Delete your account from Settings. It removes your library, brand kits, history and connections for good.
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Typeshoot adds image, video, voice and editing tools to Claude, ChatGPT and other assistants. 100 free credits to start, no card needed.
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